Returns

Merchant: Departure 1903

Contact: alex@loonausa.com and the Shopify contact form on departure1903.com

Mailing address: 11324 Spring Tide Way, Jacksonville, Florida 32256

Governing law: Florida, United States

This is a merchant draft. It is not legal advice. Shopify billing address company is blank; no separate legal entity name is stated here.

1. Scope

This policy applies to apparel and accessories sold by Departure 1903 on departure1903.com. Items are print-on-demand. They are made after you order, typically through Printify, and then handed to a carrier. We do not keep a warehouse of finished goods.

2. Change of mind, made to order

Once production has started, we may not accept a return or cancellation for change of mind, including a change of size preference you could have checked before ordering. Print-on-demand garments are cut and printed for your order. They are not stock we can restock as new.

If you contact us before production has started, we will try to cancel. We cannot promise a cancel once the order has been sent to print.

3. Window for unworn items

If we do accept a return of an unworn, unwashed item with tags still attached, you must write to us within 30 days of delivery at alex@loonausa.com or through the Shopify contact form. We will tell you whether to send the item back and where. You are responsible for return shipping unless we say otherwise in writing.

We inspect returns. Items that have been worn, washed, damaged after delivery, or returned without tags may be refused.

4. Defects

The following are defects, and we will replace or refund:

• Misprint, missing print, or print that does not match the product listing in a material way

• Damage that occurred in transit

• Wrong size or wrong item shipped relative to what you ordered

• Manufacturing fault that makes the garment unwearable

Write to us at alex@loonausa.com or through the Shopify contact form. Include your order number, a description, and photographs of the issue. We will arrange a replacement or a refund. You should not have to pay return shipping for a defect we confirm.

5. Size exchanges

We do not hold inventory. If you need a different size and the original item cannot be restocked as new, we will not pretend we have a warehouse. Where we can, we will offer store credit or a replacement in another size, not a cash refund for a change of size after production. Defects (wrong size shipped) are handled under section 4, not this section.

Check the size chart on the product page before you order.

6. How to start a return

Email alex@loonausa.com or use the Shopify contact form.

Give your order number, the item, and the reason.

Wait for written instructions before you ship anything back.

If a return shipment is approved, we will give you an address. 11324 Spring Tide Way, Jacksonville, Florida 32256

Refunds, when issued, go back to the original payment method within a reasonable time after we receive and inspect the item, or after we agree a defect does not require a return. Processing times depend on the payment processor and are not instant.

7. What we do not take back (except defects)

• Worn, washed, or altered garments

• Items returned after 30 days from delivery, unless a defect

• Change of mind after production has started (see section 2)

• Gift returns without proof of purchase, except as we agree in writing

8. Contact

Departure 1903 Departure 1903 11324 Spring Tide Way, Jacksonville, Florida 32256 alex@loonausa.com Shopify contact form on departure1903.com

Governing law: Florida, United States.