Shipping

Merchant: Departure 1903

Contact: alex@loonausa.com and the Shopify contact form on departure1903.com

Mailing address: 11324 Spring Tide Way, Jacksonville, Florida 32256

Governing law: Florida, United States

This is a merchant draft. It is not legal advice. Shopify billing address company is blank; no separate legal entity name is stated here.

1. How goods are made and sent

Departure 1903 sells print-on-demand apparel. After you order, Printify (or another production partner we name at checkout) prints the item and hands it to a carrier. We do not ship from a house warehouse of finished goods.

Typical production: 2–7 business days after the order is placed, before carrier pickup. This is typical, not a guarantee. Blank availability, print queues, and weekends can run longer.

Transit clocks start after production, when the carrier has the package, not at checkout.

2. Where we ship

United States first. We ship to U.S. addresses as enabled at checkout.

International: we may offer international shipping if Shopify Markets (or the checkout you see) allows it for your country. Duties, VAT, and brokerage are the buyer's responsibility unless checkout states otherwise. We do not control customs delays.

If your country does not appear at checkout, we do not ship there on that order.

3. Rates and methods

This draft does not publish live rates. Rates, carriers, and estimated transit times are shown at checkout for your address and the items in the cart. We do not match third-party rate quotes.

We do not offer in-store pickup. We do not offer same-day local delivery.

4. Order processing

You will receive an order confirmation, then a shipment notice with a tracking number when the producer or carrier provides one. Tracking can lag a day behind the first scan.

Multiple items in one checkout may print at more than one facility and may arrive in more than one package, on more than one day.

5. Address

You are responsible for a complete, correct shipping address at checkout. If a package is returned for a bad address, we may charge you to reship, or refund minus production and outbound postage already spent, because the garment was made for that order.

6. Lost, stolen, or stalled packages

If tracking stops or the carrier marks the package delivered and you do not have it:

Wait [X] days from the last scan or from the marked delivery date. (Many U.S. claims cannot be filed immediately.)

Write to alex@loonausa.com or use the Shopify contact form with your order number and tracking number.

We will file a claim with the carrier and/or Printify after [X] days, and we will tell you whether we are replacing, refunding, or waiting on the claim.

We are not the carrier. We will work the claim. We do not promise a replacement before the claim process allows.

7. Damage in transit

Photograph the packaging and the garment and write to us. Damage in transit is handled as a defect under Returns: replacement or refund.

8. Delays we do not control

Weather, carrier backlogs, customs, incorrect addresses, and Printify facility closures can delay a package. Stated production and transit times are estimates. They are not a guaranteed delivery date. We will not cancel a made-to-order item solely because transit ran long unless we agree in writing or the law requires it.

9. APO / FPO / DPO and P.O. boxes

[APO/FPO/DPO: confirm whether Printify routes allow it. Until confirmed, checkout is the authority.] P.O. boxes are accepted only if the carrier shown at checkout accepts them.

10. Contact

Departure 1903 Departure 1903 11324 Spring Tide Way, Jacksonville, Florida 32256 alex@loonausa.com Shopify contact form on departure1903.com

Governing law: Florida, United States.